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Terms of Use

Α/ Introduction 1/ www.embrace.gr, is a website for the sale of products (hereinafter referred to as the Website) via the Internet created by DETRA S.A. based in Nea Erythraia, 102 Tatoiou Street, tel. 210 8011834, Tax ID: 801268700, Athens Tax Office for Commercial Companies, GEMI number 153122601000, hereinafter referred to as the “Company”. The following terms and conditions apply to the use of the Company’s website, with web address www.embrace.gr, which operates in accordance with the Law 2251/1994 for consumer protection, as amended, codified and in force with Law 4512/2018 (Government Gazette 5/17.01.2018) in combination with No. 5338/2018 Decision of the Minister of Economy and Development (Government Gazette 40/17. 01. 2018).

2/ The main activity of the Company is the distribution of cosmetic and home care products. The well-trained staff is always available and willing to inform you. Do not hesitate to contact us for any concern that might occur, either by phone at 210 8011834, or by email on customercare@embrace.gr.

3/ By using the Website or the services provided by the Company, users imply their full and unconditional acceptance of the terms and conditions that the Company has set or will set in the future.

4/ The Company reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store, according to its needs and business customs. The Company is obliged to inform users of any modifications and changes through this website.


Β/ Intellectual property rights

1/ This Website is the official website and the official online store of the Company. All its content, including images, graphics, photographs, drawings, texts, is the intellectual property of the Company and is protected by the relevant provisions of Greek and European law, as well as by international conventions. Their appearance or display on the Website and the online store will not be considered as a transfer or assignment of a license or right to use them. The Company does not own the intellectual property rights of third parties, such as partners, collaborating institutions, etc.

2/ Any copying, digital or analogue recording, reproduction, distribution, transfer, processing of the content of the Website, downloading, creation of derivative works or misleading the public about the actual provider – beneficiary of the content of the Website is prohibited. Any reproduction, re-publication, uploading, announcement, dissemination or transmission or any other use of the content of the Website in any way or means, for commercial or other purposes, is permitted only with the prior written permission of the Company, i.e. the legal owner of the aforementioned copyrights. The Company’s logos are exclusive trademarks and distinctive features of the Company and are protected by Greek, Community and international laws for trademarks and industrial and intellectual property. The Company reserves all its legal rights to claim any incidental or consequential damage caused to it by such an illegal action.


C/ Information and Products provided

1/ The Company is committed to the quality, completeness, and validity of the information available on its website, without prejudice to any technical or typographical errors that cannot be foreseen or have occurred unintentionally.

2/ The Company makes every effort to ensure the most accurate description of the products displayed on this website. However, it is not responsible for any inaccurate, incorrect or incomplete description of its products or any interruption of the Website due to force majeure. The Company requests any user, in case he/she finds any error or inaccuracy regarding the above, either before or after the completion of his/her order, to inform the Company, either by sending an e-mail to customercare@embrace.gr, or by contacting its staff at the following telephone number 210 8011834.

3/ The Company strives to maintain and ensure the availability of the Website and its content. Regardless of these efforts, the availability of this website depends on various factors such as the technical equipment of the users, the number of users trying to connect to the Website or to the Internet at the same time, etc. The Company is also entitled to do maintenance works to the Website, even if this results in its shutdown.


D/ Limitation of Company Liability

1/ The Company is not liable to users (customers) for any damages that may arise from the completion or not of their order. It is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of the ordered products for reasons beyond its control, such as, but not limited to, reasons of force majeure, extreme weather conditions, natural disasters, emergencies, strikes, fire, earthquake, pandemic, malfunctions of partner courier companies, accidental deterioration or destruction of products prior to the delivery of the ordered products delivery to the user and after they have been given for dispatch, unlawful interference by the counterparty or a third party, malfunction of the Online Payment Processing Provider (Bank) or the Host Provider or the Internet Service Provider (ISP) or the Access Provider or the user’s terminal equipment, incorrect provision of data by the user and, in general, for any incident that prevents the smooth performance of its contractual obligations. The company’s liability is limited to its outstanding obligations under the contract with the consumer and it will make every effort to meet them within a reasonable period of time.

2/ The Company guarantees the timely notification of users for any unavailability of products.

3/ The Company guarantees the provision of high quality services, as well as making every effort to avoid any errors or failures regarding the prices or the general characteristics of the products.

4/The Company shall not be liable for any legal, civil and/or criminal claims, nor for any damage caused by visitors to the Website or third parties for any reason related to the operation or not and/or the use of the Website and/or the inability to make available products available from it and/or from any unauthorized interventions of third parties in products and/or information available through it.


Ε/ User Liability

The users of the Website accept that they will not use this online store to send, publish, send by e-mail or transmit in any other way any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, indecent, libelous, constitutes a violation of someone else’s privacy, shows resentment, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be disclosed under the law or contractual relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements) infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programmes designed to interrupt, damage, destroy or equip the operation of any software or computer hardware, intentionally or unintentionally violates the applicable Greek and EU legislation and its provisions, may harass third parties in any way and any content used to collect or store personal data about other users. 


F/ Transaction and data security

1/The Company recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum safety. All information related to your personal information and transactions is secure and confidential.

2/ Highest on-line security systems Secure Site (256bits) and digital certification by the Company guarantee a safe and secure transaction environment. To process your credit card transactions, you must follow the instructions on our e-shop and fill-in the (secure) order form along with all the necessary accompanying documents and data (full name of the cardholder, card number, expiry date, CVV).

3/ The only one who has access to the user’s data is the user himself and he is solely responsible for maintaining their secrecy and concealment. In the event of loss or leak, the user must immediately notify the Company either by sending an e-mail to customercare@embrace.gr or by contacting its representatives/responsible persons at (+30) 2108011834.

The user has the ability to change his/her personal password as often as he/she wishes. It is recommended to use ‘strong’ passwords (consisting of letters and numbers) and to avoid predictable codes (e.g. date of birth, etc.).


G/ Protection of Personal Data and Choices

1/ When the user visits the Website, his personal data will be requested in order for him to purchase products, and for the Company to be able to communicate with him/her. 

These personal data, which the user declares on the pages of this website, are intended solely to ensure the correct execution of the order and may not be used by any third party. Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), as ratified by Law 4624/2019, any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as in force) and the decisions of the Personal Data Protection Authority (PPA). It is noted that the Website is fully adapted to the specifications of the latest GDPR framework and its Privacy Policy has been posted.

2/ The Company guarantees the protection and non-disclosure to third parties of the personal data and choices of the user, declared by the user during the use of the Website


H/ Order and Order Cancellation

1/ Orders are placed electronically, through the Website.

2/ In order to cancel the user’s order, in case it has not yet been dispatched, the user must inform the Company either by sending an e-mail to customercare@embrace.gr, or by calling (+30) 210 8011834.


I/ Return and Replacement of Products – Withdrawal

The user (customer) of the Website has the right to return the product purchased in the cases defined in the Returns Policy which can be found by clicking on the link here.


I/ Product Guarantee

All products distributed through the Site are of excellent quality and comply with all legal specifications. If a product is delivered with a defect, the user has the option to replace it. The procedure for replacing defective products is described in the Returns Policy which can be found by clicking on the link here.


K/ Payment methods

All products distributed through the Site are of excellent quality and comply with all legal specifications. If a product is delivered with a defect, the user has the option to replace it. The procedure for replacing defective products is described in the Returns Policy which can be found by clicking on the link here.


Delivery of products

1/ The delivery of the products is carried out within 1-5 working days by the courier company WE BOX IT, which is responsible for informing the buyer about the progress of the shipment. The delivery time of the goods may vary significantly in cases of force majeure (indicatively adverse weather conditions, earthquakes, strikes, pandemics and so on).

2/ The Company sells and ships products only within the Greek Territory.


J/ Ways of shipment

1/All orders of the Website are shipped via the partner courier company WE BOX IT.

2/ The charge for shipping costs is €3. 5 including VAT.

3/ For purchases over €70 no shipping costs are charged.


K/ Newsletters – Advertising messages

1/ The Website provides the opportunity for users to choose the information they wish to receive about new products and other offers through promotional – informative messages sent to their e-mail or postal address or by telephone.

2/ The Site will not misuse the above service. Users are always given the option to stop receiving advertising messages.


L/ Jurisdiction – Applicable law

1/ For any dispute that may arise between the company and the user from the operation and use of this website, regarding the interpretation, observance and application of these terms, the courts of Athens are competent and the Greek law is applicable.

2/ In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i. e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for the electronic dispute resolution (EDD platform) available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.


M/ Other conditions

1/ The indicated prices of the products include the legal VAT.

2/ There is availability of products.

3/ For any delay or shortage, the user will be informed by the staff of the Website.

4/ If the user wishes to receive an invoice for the purchase of products, he/she can request it during the ordering process. Otherwise, a retail receipt is issued.


Do not hesitate to contact us, either by e-mail at customercare@embrace. gr, or by using the contact form, or by phone at 210 8011834. We are happy to provide advice on the use of the products depending on your order. We also have an organized support system -after sales support- for any clarification or assistance you need with your products.

We will be happy to serve you!